At Bel Home & Co., we want to ensure that you are completely satisfied with your purchase. This Return, Refund, and Exchange Policy outlines the terms and conditions to provide you with a clear understanding of the process.

1. Returns:

1.1 Eligibility:

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
  • Returns must be initiated within 30 days of receiving the product.

1.2 Non-Returnable Items:

  • Certain items, such as personalized or intimate goods, are non-returnable.

2. Refunds:

2.1 Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.

2.2 Late or Missing Refunds:

  • If you haven't received a refund within a reasonable timeframe, please check your bank account or contact your credit card company.
  • If the issue persists, please contact us at customercare@belhomeandco.com for assistance.

3. Exchanges:

3.1 Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately with a description and photos of the issue.
  • We will arrange for a replacement or offer a refund based on your preference.

4. Return Shipping:

4.1 Shipping Costs:

  • Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective product.

4.2 Return Instructions:

  • To initiate a return, please contact our customer support team at customercare@belhomeandco.com to receive detailed return instructions.

5. Cancellations:

5.1 Order Cancellations:

  • Orders can only be canceled if they have not been processed for shipping. Once an order is shipped, the return process should be followed.

6. Contact Us:

If you have any questions or concerns about our Return, Refund, and Exchange Policy, please contact our customer support team at customercare@belhomeandco.com.

By making a purchase on Bel Home & Co., you agree to abide by the terms and conditions outlined in this policy. We appreciate your trust in us and strive to provide a seamless and satisfactory shopping experience.